A virtual assistant (VA) can help in a variety of ways and can manage any tasks that can be done remotely and online.
Common Tasks and Skills of a Virtual Assistant
Manage multiple email inboxes, respond to customer inquiries, flag time-sensitive emails for executives, or respond to customer requests in a timely and professional manner, following the company’s guidelines and policies.
Manage Social Media
Create and post engaging content on individual or the company’s social media platforms, such as Facebook, Twitter, Instagram, or LinkedIn and monitor the analytics to measure the performance and reach of the posts.
Conduct online research and compile data into reports or spreadsheets using Google Docs, Excel, or other tools, and present the findings and recommendations to the company.
Make Travel Arrangements
Help make travel arrangements by researching and booking flights, hotels, car rentals, or other transportation options, as well as creating an itinerary and confirming reservations.
Prospect for potential leads, manage data entry and organization, handle email and outreach campaigns, provide live chat support, manage social media engagement, schedule appointments, nurture leads through follow-up, and track performance and reporting.